This Privacy Policy describes our policies and procedures on the collection, use, storage and disclosure of Your information when You use the Service. This Privacy Policy applies to our website and all related sites, applications, services and tools regardless of how you access or use them. If anything here applies to only one of our Services or to customers in a particular country, we'll explicitly point this out to you. This Privacy Policy is part of our Terms of Use. By accessing or using our Services, website, software, applications, products and content offered (collectively, the "Services"), you agree to this Privacy Policy and our Terms of Use.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, You must register a Salpha account and in doing this, We may ask You to voluntarily provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
The Personal Information we have about you is directly made available to us when you:
In certain cases, including when you engage in high-value or high-volume transactions, or when we are required to comply with applicable anti-money laundering (AML) regulations, we may request additional information. This may include: Copies of bank account statements. Other documents required for identity verification or compliance purposes.
We also gather your personal data using cookies, pixel tags, and other advanced tracking technologies to enhance your experience, tailor content, and optimize our services during your interactions with our platform. These tools allow us to understand your preferences, monitor usage patterns, detect and prevent fraudulent activities and strengthen security, ensuring a safer and more personalized user experience.
We may collect, use, process, store, or transfer personal information such as:
- Identity Data & Identification Documents: Information such as;
Identification documents may include passport or any Government-issued identity card, a photograph (if applicable) and any other registration information you may provide to prove you are eligible to use our services. This data is to enable us to verify your identity in order to offer our services to you.
Traceable Information: These are information that can be linked directly or indirectly to you whenever you use or interact with our services. This includes details about your device (e.g., type, OS, unique identifiers), interactions with our services (e.g., features accessed, actions performed, usage duration), financial transactions (e.g., history, payment details, timestamps), and additional data such as location, usage patterns, and session information.
Contact Data: This is data that is needed to reach out to you, such as your contact address, email address, telephone number, details of the device you use and billing details;
Log/Technical information: When you access Our services, our servers automatically record information that your browser sends whenever you visit a website, links you have clicked on, length of visit on certain pages, unique device identifier, log-in information, location and other device details.
Financial Data: Information, such as personal account number, the merchant's name and location, the date and the total amount of transaction, and other information provided by financial institutions or merchants when we act on their behalf;
Transactional Data: These are information relating to payments when you as a merchant (using one or more of our payment processing services) or as a customer, are using our products or services;
Marketing and Communications Data: This includes both a record of your decision to subscribe or to withdraw from receiving marketing materials from us or from our third parties.
We may use the Personal Information we collect to:
Manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
Provide and maintain our Service, including to monitor the usage of our Service.
Contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
Provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To administer Salpha(i.e. to provide our Services to you) and support internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes This helps ensure Salpha's stability and security, improve our Services, website, and user experience, create new products, and solicit your feedback.
Process your payment transactions (including authorization, clearing, chargebacks and other related dispute resolution activities);
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities;
Provide, administer and communicate with you about products, services, offers, programs and promotions of Salpha, financial institutions, merchants and partners;
Evaluate and improve our business, including developing new products and services;
As necessary to establish, exercise and defend legal rights; As may be required by applicable laws and regulations, including for compliance with Know Your Customers and risk assessment, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over Salpha Inc. or it's affiliates/subsidiaries;
To comply with our legal and regulatory obligations.
We also facilitate seamless communication between Users and send both marketing and non-marketing communications. This helps us better understand your preferences, enhance the effectiveness of our marketing efforts, and refine our campaigns and communication channels to serve you more effectively.
For other purposes for which we provide specific notice at the time of collection.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
We may disclose or share your Personal Information with third parties which include our affiliates, employees, officers, service providers, agents, suppliers, subcontractors as may be reasonably necessary for the purposes set out in this policy.
We only share personal information with External Third parties in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any personal information; We share Personal Information with third parties directly authorized by you to receive Personal Information, such as when you authorize a third party application provider to access your account. The use of your Personal Information by an authorized third party is subject to the third party's privacy policy and We shall bear no liability for any breach which may arise from such authorization by you.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: